Tailored Care Manager
Location: Western, North Carolina
Job Type: Full-time with reduced schedule of 30 or 32 hours/week
The essential purpose of this position is the delivery of Tailored Plan Care Management to children with behavioral health needs and their families. You’ll play a pivotal role in transforming lives, creating a sanctuary of hope and healing for children and families. Working with youth from diverse backgrounds, your compassionate approach will help families and children overcome trauma, access essential services, and build brighter futures. Your role extends beyond traditional care, as you support holistic wellness by addressing behavioral, physical, and social needs through our trauma-informed Sanctuary Model. If you’re driven to make a real impact in a supportive environment, this role offers the chance to bring that vision to life.
STATUS: Full Time, Exempt
QUALIFICATIONS
Education/Experience
- Bachelor’s degree in a field related to health, psychology, sociology, social work, nursing, or another relevant human services area, or licensure as a registered nurse (RN)
- Qualified Mental Health Professional credential required, which consists of:
- Master's degree in a human services or related field from an accredited college or university and a minimum of one year supervised clinical experience working with children and families; or
- Bachelor's degree in a human services field and two years' experience with the current population; or
- Bachelor's degree in a non-human services field and four years' experience with the current population
Skills/Competencies
- Knowledge of Child Welfare & Behavioral Health Systems – Familiarity with state child welfare and mental health systems is essential.
- Interpersonal & Communication Skills – Excellent communication, customer service, and organizational skills, especially in multicultural settings.
- Trauma-Informed Care – Strong understanding of trauma-informed practices, especially with children and families.
- Case Management Proficiency – Experience in managing a high caseload, performing assessments, and creating care plans.
- Adaptability & Crisis Management – Ability to respond effectively in crisis situations and adapt to changing needs.
- Relationship Building – Proven ability to develop collaborative relationships with families, community partners, and multidisciplinary teams.
- Computer Skills – Proficiency in Microsoft Office and Google Suite.
- Time Management – Able to handle multiple tasks efficiently, with strong attention to detail.
- Creativity & Positive Attitude – A flexible, team-oriented approach with a willingness to learn and innovate.
- Cultural Competence – Committed to inclusive practices with diverse groups, including those of varied ages, races, and gender identities.
JOB DUTIES & RESPONSIBILITIES
- Case Management: Oversee a caseload of 30 to 129 clients (ages 3-21), delivering whole-person care tailored to behavioral, physical, and support system needs.
- Comprehensive Assessment: Complete and update assessments covering health, functional needs, risk factors, and personal goals.
- Care Plan Development: Create individualized, person-centered care plans for each member, incorporating input from family members and professionals.
- Multidisciplinary Team Coordination: Organize and lead a care team of specialists, including medical and mental health providers, to address each member’s needs.
- 24/7 Emergency Support: Arrange for round-the-clock support for members’ emergency needs, ensuring consistent access to care.
- Medication Monitoring: Conduct regular medication checks and support adherence with a focus on safe and effective medication use.
- Community Resources: Connect clients to community resources for employment, training, social support, and personal development.
- Health Promotion: Educate members on self-care, wellness practices, and preventive care to foster long-term health.
- Care Transitions: Facilitate seamless transitions for clients moving between care settings, handling discharge plans, transportation, and home visit scheduling.
- Family Support: Guide families in accessing support services, building advocacy skills, and managing health-related challenges.
- Policy Development: Establish clear policies for information sharing with clients, families, and community partners.
- Case Management: Oversee a caseload of 30 to 129 clients (ages 3-21), delivering whole-person care tailored to behavioral, physical, and support system needs.
- Comprehensive Assessment: Complete and update assessments covering health, functional needs, risk factors, and personal goals.
- Care Plan Development: Create individualized, person-centered care plans for each member, incorporating input from family members and professionals.
- Multidisciplinary Team Coordination: Organize and lead a care team of specialists, including medical and mental health providers, to address each member’s needs.
- 24/7 Emergency Support: Arrange for round-the-clock support for members’ emergency needs, ensuring consistent access to care.
- Medication Monitoring: Conduct regular medication checks and support adherence with a focus on safe and effective medication use.
- Community Resources: Connect clients to community resources for employment, training, social support, and personal development.
- Health Promotion: Educate members on self-care, wellness practices, and preventive care to foster long-term health.
- Care Transitions: Facilitate seamless transitions for clients moving between care settings, handling discharge plans, transportation, and home visit scheduling.
- Family Support: Guide families in accessing support services, building advocacy skills, and managing health-related challenges.
- Policy Development: Establish clear policies for information sharing with clients, families, and community partners.
- Case Management: Oversee a caseload of 30 to 129 clients (ages 3-21), delivering whole-person care tailored to behavioral, physical, and support system needs.
- Comprehensive Assessment: Complete and update assessments covering health, functional needs, risk factors, and personal goals.
- Care Plan Development: Create individualized, person-centered care plans for each member, incorporating input from family members and professionals.
- Multidisciplinary Team Coordination: Organize and lead a care team of specialists, including medical and mental health providers, to address each member’s needs.
- 24/7 Emergency Support: Arrange for round-the-clock support for members’ emergency needs, ensuring consistent access to care.
- Medication Monitoring: Conduct regular medication checks and support adherence with a focus on safe and effective medication use.
- Community Resources: Connect clients to community resources for employment, training, social support, and personal development.
- Health Promotion: Educate members on self-care, wellness practices, and preventive care to foster long-term health.
- Care Transitions: Facilitate seamless transitions for clients moving between care settings, handling discharge plans, transportation, and home visit scheduling.
- Family Support: Guide families in accessing support services, building advocacy skills, and managing health-related challenges.
- Policy Development: Establish clear policies for information sharing with clients, families, and community partners.
Note: This job ad is a summary of the position and its requirements. For a full list of responsibilities and qualifications, please refer to the detailed job description which can be sent to you upon request.
